17 days old

Technical Project Manager

Work Remotely
  • Job Type
    Employee
  • Job Status
    Full Time
Deft is seeking an experienced Technical Project Manager (PM) to oversee all aspects of implementation projects. The PM will work with our Sales, Product, Operations, and Implementation teams to ensure the excellence of service delivery and customer satisfaction throughout all phases of customer engagement.
 
This role requires experience in the ISP, telecom, hosting provider, cloud technologies, and software development industries, along with the ability to manage multiple tasks in parallel. PMP certification is a strong plus.
 
The ideal candidate must be comfortable in a fast-paced multi-tasked environment, with the ability to drive processes, execute complex projects, ensure adherence to program strategy, collaborate with implementation and/or development teams across the company, and manage all aspects of customer relationships as it pertains to implementation.
 

Duties / Responsibilities:

  • Proactive leadership and top-down oversight in both internal and client initiatives, projects, and client installations from concept through completion
  • Develop project plans that align with client needs/requirements for each initiative to track milestones, deliverables, schedule, deadlines, change, resource allocation, and budget
  • Ensure projects adhere to required standards of scope, requirements, deliverables, and timeline
  • Coordinate project tasks to ensure successful solutions are implemented under the guidance of the management team
  • Oversee necessary review of project(s) status; identify and communicate risks
  • Manage client expectations and balance the needs of both Deft and our clients to ensure satisfaction for relevant parties
  • Serve as an escalation point for pre-installation client support issues
  • Develop, recommend, and implement necessary risk mitigation solutions
  • Identify and anticipate the needs for additional project work by communicating with both clients and internal team members
  • Coordinate and attend meetings related to projects; communicate between departments as required
  • Coordinate with technology teams across the company and with clients to define and drive any technical changes required for projects
  • Compile project status reports and provide updates to clients and management
  • Collaborate with and where necessary, mentor other Project Managers

Requirements

  • Experience in managing complex initiatives, including coordination of new implementations at data center facilities, managed services, application and infrastructure projects
  • Bachelor's degree in information technology, engineering, or related field preferred
  • 3+ years in a project management office or as a project manager for a company
  • Microsoft Office Suite trained, experience in MS Project or Visio required
  • Highly organized and detail-oriented, as the PM will be directing projects across multiple departments
  • Excellent verbal and written communication skills
  • Excellent flexibility and wits, ability to handle fast-paced technical office environment
  • Ability to assist in organizing, running, and documenting complex meetings
  • Ability to manage multiple priorities and to delegate as needed, with the leadership to inspire technical personnel throughout all stages of the project
  • Experience working with client vision, business objectives, and critical success factors
  • Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
  • Strong creative, analytical, and problem-solving skills, with the ability to balance logic with creativity
  • Skilled in estimating and common project management desktop tools
  • Ability to deal with ambiguity and change
  • Ability to manage large or multiple projects with changing priorities

At Deft, our culture and core values are important to us:

  • Make a difference for our clients daily
  • Find a way forward
  • Push to your potential
  • Care, and show up for each other
 
As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!
 

Categories

Industry

  • Information Technology
Posted: 2021-09-10 Expires: 2021-10-25

At Deft, formerly known as ServerCentral Turing Group, we are our clients' most trusted advisor.

The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored solutions that perfectly fit your company’s needs. We then design, build, operate, secure, and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology for you and your customers.

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Technical Project Manager

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