1+ months

Technical Project Manager

North York, Ontario M2N 6K8

POSITION TITLE: Technical Project Manager



The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.


HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.


As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROC’s thirty-plus years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.


One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.


Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer five years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.


Join us and be part of the team working to make a difference.



The Technical Project Manager plays a pivotal role in the Performance Excellence and Information Services department. They are responsible for leading IT projects and improvements on HIROC’s website and other digital platforms. This role requires exceptional skills in project management, technical troubleshooting, problem solving, relationship building and communication. The Technical Project Manager will work closely with other teams and stakeholders across the organization to ensure the successful design, development and delivery of digital initiatives.



  • Lead a variety of web- and digital-related projects end-to-end, including scope definition, in-depth research, business case development, and stakeholder adoption.
  • In collaboration with vendors, provide leadership, subject matter expertise, support and troubleshooting on HIROC’s website.
  • Provide overall incident management leadership and support on concerns and issues with HIROC’s website.
  • Identify opportunities to leverage new digital tools and technology to enhance business processes.
  • Establish and maintain relationships across all business units, to serve as a trusted partner in project and service delivery.
  • Serve as a thought leader in technology innovation, by conducting environmental scans and other market and industry research.
  • Support the development of business cases, briefing notes, and presentations to ensure effective and efficient communication with senior stakeholders.




  • Extensive experience with technical project management (e.g. Agile, PMP). Certification in project management methodologies is a plus.
  • Strong skills in working with content management systems (e.g. Drupal, Wordpress or similar).
  • Experience with identity and access management systems and technologies (e.g. SAML, LDAP).
  • Outstanding skills in planning and operationalizing complex projects and achieving results.
  • Strong skills in website incident management, service management, and troubleshooting.
  • Vendor management experience, including but not limited to experience with organizations providing website hosting, maintenance, and support.
  • Ability to effectively manage time between multiple competing initiatives and priorities.
  • Strong facilitation skills and ability to tailor approaches to different problems and audiences.
  • Excellent verbal and written communication skills with the ability to clearly articulate complex ideas to a wide range of stakeholders.
  • Strong relationship management skills and the ability to lead multidisciplinary teams.
  • Knowledge of the Canadian healthcare system is a plus.
  • A self-starter who is motivated to help improve safety in the Canadian healthcare system.



  • A University degree, preferably in Engineering, Business, Computer Science, or related field.
  • 5+ years of experience in website incident management, service management and troubleshooting.
  • 5+ years of experience technical project management, facilitation, and process design.



TO APPLY: Please submit your résumé to HR@hiroc.com

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists. All internal candidates must be in compliance with HIROC’s COVID-19 Vaccination Policy.


In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.


HIROC is committed to providing a barrier-free environment for all stakeholders, including our subscribers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person's dignity and independence.

As an organization, HIROC is dedicated to meeting the needs of individuals with disabilities in a timely manner. We understand that providing a barrier-free environment is a shared effort, and as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.

Posted: 2022-07-02 Expires: 2022-08-17

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Technical Project Manager

North York, Ontario M2N 6K8

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