1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provide telephonic and remote support for our Specialists to assist in troubleshooting

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provide product updates for new equipment, upgrades, or obsolescence

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Work with Supply Chain in maintaining accurate product cards and workbooks

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop and update product manuals for Specialist reference

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop and maintain the product, reference learning portal

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop a training syllabus for each product type in conjunction with Application Engineering

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Conduct in-person physical security equipment training

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintain the training equipment functionality and readiness for classes

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Log all technical support calls into CRM to track activity and training opportunities for Specialist

10.\u0026nbsp;\u0026nbsp; Escalate training deficiencies to Territory Managers to avoid customer impact