24 days old

Technical Support Engineer

Cornelius, NC 28031

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provide telephonic and remote support for our Specialists to assist in troubleshooting

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provide product updates for new equipment, upgrades, or obsolescence

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Work with Supply Chain in maintaining accurate product cards and workbooks

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop and update product manuals for Specialist reference

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop and maintain the product, reference learning portal

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop a training syllabus for each product type in conjunction with Application Engineering

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Conduct in-person physical security equipment training

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintain the training equipment functionality and readiness for classes

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Log all technical support calls into CRM to track activity and training opportunities for Specialist

10.\u0026nbsp;\u0026nbsp; Escalate training deficiencies to Territory Managers to avoid customer impact

Categories

Industry

  • Information Technology
Posted: 2022-04-27 Expires: 2022-05-28

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Technical Support Engineer

Convergint Technologies
Cornelius, NC 28031

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