1+ months

Territory Manager - LA, AL, MS and AR

Baton Rouge, LA 70802

ORGANIZATIONAL RELATIONSHIPS

  • Supervise a team of 12-20 Field Service Technicians.
  • Internal interface with Regional management, CSR\u0026rsquo;s, Shared Services Team, as well as other service support personnel (Divisional and Regional) and Headquarter support groups.
  • Work with existing sales partner(s) within the territory to develop new service contract customers.
  • External interface with customers, prospective customer base, equipment vendors, general contractors and sub-contractors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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Assure customer satisfaction levels for service and installation are met or exceeded throughout assigned territory.

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  • Managing Team Manpower: Regularly review and approve all service manpower requirements following established manpower guidelines.\u0026nbsp; Including installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs.
  • Product \u0026 Service Sales: Work independently to provide service and product proposals to new accounts, working to develop and secure new business relationships. Work in a team environment to support existing sales efforts in the development, installation and profitability of new sales to existing customers.
  • Cycle Count Activity: Request worksheets and provide to Field Service Technicians, work with CSR and Supply Chain to coordinate scheduling of cycle counts, data entry and variance request.
  • Manage Subcontractors: Coordinate projects (i.e. vault PM\u0026rsquo;s) with subcontractor, ensuring calls are closed out in our Field One system.\u0026nbsp; Coordination and interface with all departments to ensure all cost and revenues are captured correctly.\u0026nbsp;
  • WO Escalation: Handle any urgent matters that affect Field Service Technician and customers as they arise.
  • General Follow-up: Interface/communicate to ensure projects or commitments are on schedule and completed, including parts or product availability.\u0026nbsp; Ensure WO numbers are received for installation or projects and are closed properly in a timely fashion.\u0026nbsp; Check billed work WO\u0026rsquo;s to ensure customers are invoiced for work performed.\u0026nbsp;
  • Assist to develop the capabilities of Field Service Technician assigned within the territory to assure they are trained, productive and proficient to meet or exceed our customers\u0026rsquo; needs by providing superior product and customer service.
  • Attend and participate in required or necessary training or education to enhance skill set increase knowledge for career advancement.
  • Provide customer base with prompt, efficient, effective, and quality service support and installation within the designated territory.
  • Drive revenue and margin growth objectives within territory.
  • Manage KPI\u0026rsquo;s to ensure attainment according to customer SLA\u0026rsquo;s.

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REQUIREMENTS

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  • The ideal candidate should possess a minimum of a 2-year Technical Degree in Engineering Systems, Business Administration or Management or equivalent experience. Architectural, engineering or construction industry experience is highly desirable.
  • Motivated individual with a combination of good business and problem solving skills.
  • Proven track record of managing multiple projects/tasks simultaneously.
  • Demonstrated ability to manage projects and people successfully.
  • Must be able to interface with customers and function well in a team environment.
  • Strong leadership skills; ability to communicate effectively (oral/written); and ability to satisfy customers.
  • Solid organizational skills required.
  • Proficiency in Microsoft Office.
  • Hands-on technical and operations managerial experience a plus.

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LANGUAGE ABILITY

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  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.\u0026nbsp; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

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REASONING ABILITY

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  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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CERTIFICATES AND LICENSES

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  • Any appropriate electronic security license.

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WORK ENVIRONMENT

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  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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PHYSICAL DEMANDS

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  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit, walk, climb and stand.
  • The employee must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
  • This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their manager.

Categories

Industry

  • Information Technology
Posted: 2021-09-16 Expires: 2021-11-16

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Territory Manager - LA, AL, MS and AR

Convergint Technologies
Baton Rouge, LA 70802

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