23 days old

\u0022Program Manager of Leveraged Services \u0022

\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Engages as fractional program management resource on new and critical accounts, setting up programs for transition to local CTCs. Onboards new accounts, with established processes to ensure ongoing success. Creates playbooks, trackers and regular internal/external meetings for managing account.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Provides coaching and mentoring for new and existing Program Managers. Work with Convergint leadership to share best practices, introducing new processes, tools, technologies and methodologies to support our client programs.

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Acts as an operational single point of contact on assigned accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develops programs, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work. Drives quality assurance ensuring compliance with established program timeline.

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo;. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Drives consistency in delivery of all Convergint services across multiple locations, regions and countries.

8.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.

9.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.

10.\u0026nbsp;\u0026nbsp; Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.

11.\u0026nbsp;\u0026nbsp; Engages with local teams to introduce additional Convergint offerings and Leveraged Services. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

12.\u0026nbsp;\u0026nbsp; Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.

13.\u0026nbsp;\u0026nbsp; Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations.

14.\u0026nbsp;\u0026nbsp; Performs other duties and responsibilities as requested or required.

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Industry

  • Information Technology
Posted: 2021-11-03 Expires: 2021-12-04

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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\u0022Program Manager of Leveraged Services \u0022

Convergint Technologies

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