13 days old

Unified Communications Project Manager

Armonk, NY 10504
  • Job Code
We build phenomenal products that our customers rely on so its important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether its our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Your Role and Responsibilities
The IBM CIO is searching for talented Project Managers to join our CIO Unified Communications team. Youre ready to bring your passion, knowledge and design thinking from the classroom to the enterprise. We focus on providing IBMers with a world class meetings and collaboration experience, driven by innovation, ease of use and agile methods. We drive excellence in employee solutions by successfully merging business and user goals, creating solutions that deliver productivity and drive business success. In this role, you will work closely with stakeholders, team members, squad and tribe leaders, network engineers, designers and other talented professionals in a multidisciplinary team to deliver a best of class Unified Communications solution for the Global IBM user audience.

The Unified Communications team seeks professionals from diverse background and is not limited to technical candidates. As a Project Manager in CIO Unified Communications, you will be responsible for running highly productive and multidisciplinary teams on multiple complex projects. The role is focused around supporting the CIO Unified Communications team, rather than a traditional project team or family of products. Many of the projects revolve around owning the end-to-end project workstreams, as well as running shorter-term projects centered around event management, end-user support escalations, device deployment, product development, end-user experience, executive and emergency requests, and strategic planning and execution, to name a few.

Key Responsibilities:
  • Lead resource for event management by developing, and presenting project for new product kick-offs, team summits, and showcases
  • Manage individual support escalations, including being a resource for team members
  • Create support documentation, update Wiki and publisher pages for Help@IBM
  • Act in building project plans by working with stakeholders for product or device escalations
  • Ensure consistency by identifying opportunities on process & tooling efficiencies
  • Participate in agile ceremonies, including retrospectives and scrums
  • Enhance and optimize the quality of projects by developing organized processes and documents, implementing regular cadence and keeping teams, stories and iterations aligned
  • Regularly track metrics and reporting on projects to leadership team and identify areas for improvement
  • Create, monitor and track budget data as necessary
  • Be primary resource for helping drive user related issues to close
  • Have great communication skills, strong organizational skills and the ability to collaborate successfully across IBM and our external providers, working seamlessly with engineers, designers and support teams
  • Be able to independently manage multiple aspects of project development to IBM employees with a strong focus on the user experience
  • Be an agile IBM squad member committed to delivering, managing and operating a world class meetings experience for IBM employees anywhere, anytime with any device.

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Required Professional and Technical Expertise
  • 3+ Years experience as a Project Manager
  • 3+ Years experience in Event Management
  • A strong interest and/or experience in Unified Communications tools and Technologies
  • Ability to self-motivate and develop strategic plans to align with IBM CIO mission
  • Experienced in agile practices and ceremonies

Preferred Professional and Technical Expertise
  • Expert knowledge in project or program management
  • Familiarity with Unified Communication tools, such as Cisco Webex, Slack, Microsoft Teams, Box
  • Ability to manage multiple projects while maintaining attention to detail
  • Comprehensive overall passion for technology

About Business Unit
The Office of the Chief Information Officer (CIO) owns IBMs IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with designto drive simplicity and ease of use,engineeringthe systems that run the business, andinnovatingto transform the business.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-08 Expires: 2019-10-09

Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Unified Communications Project Manager

Armonk, NY 10504

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast